1. Introduction
At Direct IT Solution Private Limited (“Company”, “we”, “us”, “our”), your privacy is extremely important to us.
This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit our website, use our services, or engage with us through digital or offline channels.
This Policy complies with the Information Technology Act, 2000 (India), its rules,
and is aligned with GDPR (General Data Protection Regulation) for EU clients, and international best practices.
By using our services, you consent to the terms of this Privacy Policy. If you do not agree, please refrain from using our website or services.
2. Information We Collect
We may collect the following categories of information from you:
2.1 Personal Identification Data
- Name, email address, phone number, address
- Company name, designation, and business details
2.2 Payment & Financial Data
- Billing details, invoicing information
- Payment method, UTR/transaction ID (processed securely via third-party gateways; we do not store card details)
2.3 Technical Data
- IP address, browser type, operating system
- Device identifiers, session cookies, analytics logs
2.4 Service Data
- Project requirements, documents, files, and communication records
- Support tickets, feedback, survey responses
2.5 Sensitive Data
- Only when voluntarily shared (e.g., GST number, PAN, KYC details for investment-related work)
3. How We Use Your Information
Your data is used strictly for legitimate business purposes, including:
- To provide, improve, and customize our services
- To process payments and generate invoices
- To communicate project updates, offers, or policy changes
- To comply with legal and regulatory requirements
- To enhance website security and prevent fraud
- To analyze trends and improve user experience
4. Cookies & Tracking Technologies
We use cookies and similar tracking technologies (e.g., Google Analytics, session cookies)
to understand user behavior, improve website functionality, and deliver personalized experiences.
- You may block cookies via your browser settings, but some features may not function properly.
- Analytics data is anonymized wherever possible.
5. Sharing & Disclosure of Data
We do not sell or rent your data. However, we may share data with:
- Service Providers: Hosting companies, email platforms, payment gateways
- Regulatory Bodies: Government or legal authorities if required by law
- Business Transfers: In case of merger, acquisition, or restructuring
6. Data Security
We implement strong physical, electronic, and managerial procedures to safeguard data.
Security measures include:
- SSL/TLS encryption for website communication
- Restricted staff access based on role
- Secure backups and data retention policies
However, no method of transmission is 100% secure. You agree that we are not liable for damages arising out of
cyber-attacks, unauthorized access, or third-party service breaches.
7. Your Rights
Depending on applicable laws (IT Act India, GDPR, etc.), you may exercise the following rights:
- Right to access and obtain a copy of your personal data
- Right to correct inaccuracies
- Right to withdraw consent for data processing
- Right to request deletion (“Right to be Forgotten”)
- Right to restrict or object to processing
- Right to data portability
Requests can be made by emailing us at admin@directitsolution.com.
We will respond within 30 working days.
8. Data Retention
We retain personal data only for as long as necessary to fulfill business purposes, comply with legal requirements,
or resolve disputes. Data may be archived securely for compliance obligations (e.g., tax, financial audits).
9. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect data from minors.
If you believe a child has provided us data, please contact us for deletion.
10. International Data Transfers
For clients outside India, your data may be transferred to servers located in India or abroad.
By using our services, you consent to such transfers, subject to safeguards.
11. Changes to this Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
Significant changes will be notified via email or website notice.
Effective Date: 12 August 2021
Version: 1.0